At Prizims, we follow a no-refund policy. Every item you order is carefully inspected to ensure it meets our high-quality standards before it reaches you. We take great pride in the craftsmanship of our jewelry and aim to deliver exactly what you see and expect. All our product photos are original, taken by our own team, so you’ll receive the exact item you ordered.
However, we understand that mistakes can happen. If there’s an issue with your order, we’re here to make it right.

Faulty Item

We rarely miss a flaw during our strict quality control checks, but in the unlikely event that we do, don’t worry — we’ve got you covered.
Contact us immediately with your order number and a photo of the faulty item, and our team will get back to you promptly.
Please reach out within 7 days of receiving your order. Once your claim is approved, we’ll send you a replacement or store credit, depending on product availability.

You’ll need to return the faulty item in its original packaging, but rest assured, we’ll cover the shipping cost in this case.

Wrong Item

If you happen to receive an item different from what you ordered (which is extremely rare), just send us your order number and a photo of the item via email or Instagram DM.
Once your claim is verified, we’ll send out the correct item right away.

You’ll need to return the incorrect item in its original packaging, and we’ll cover the return shipping cost.

Please Note:

There are a few situations where we may not be able to accept returns or exchanges:

• The exchange request is made outside the specified time frame.

• The item is not in its original packaging.

• The product is damaged due to misuse.

• The product has been worn, washed, or soiled.

• Any accessories or items are missing (e.g., jewelry box, pouch, tags, inserts, etc.).

At Prizims, we handle each case individually to ensure fairness to both our customers and our business.

Shipping & Delivery

All Prizims orders are beautifully packaged in branded gift boxes, making them perfect for gifting.
If you’d like to add extra gift packaging, let us know at checkout — we offer elegant wrapping options for birthdays, anniversaries, weddings, and other special occasions.
You can also include a personalized note card with a message for your loved one. (Gift packaging may include additional charges.)

Processing Time

Orders are processed within 3–5 business days after being placed.
We do not ship on weekends or public holidays.
During high-volume periods or due to unforeseen circumstances (like weather or logistics delays), processing times may take a bit longer.
In case of any significant delays, our team will contact you via email or phone to update you on your order status.

Shipping Costs

• Rs. 200 flat rate across Pakistan.

• Free shipping on orders above Rs. 5,000.